Our fourth annual State of Payment Operations report is here.Get the Report →
The State of Payment Operations 2025
Our fourth annual report explores the persistent gap between what new payments technology enables and how real companies manage money movement day-to-day.
Join the Webinar “Payments at Scale” on January 22
Drawing from our fourth annual State of Payment Operations report, we'll reveal how companies are investing in modern payments infrastructure to capitalize on instant payment rails.
Key Takeaways
Pain points in payment operations are driven by legacy infrastructure, system sprawl, and manual processes.
More than two-thirds (68%) of financial decision-makers agree that their finance team wastes a lot of time on payment operations.
On average, financial decision-makers report using between six and seven systems to manage their payment operations.
Investments in instant payments and automation have been made in the last 12-18 months to help move the needle.
More than half (56%) of financial decision-makers report using FedNow or Real-Time Payments (RTP).
Another 37% plan to use FedNow or Real-Time Payments (RTP) in the next 12 months.
Future investments revolve around software and AI; efficiency and ROI are the highest motivating factors to upgrade.
Nearly two thirds of those likely to invest in payment operations (64%) report planning to upgrade by purchasing software.
Most financial decision-makers (94%) agree they’re excited about the opportunity of AI-assisted financial and accounting workflows.
Get the Report
Learn how companies are investing in modern payments infrastructure to capitalize on the shift to instant payments, financial automation, and AI.